CHPC - Issues with Protected Environment resources – Incident details

CHPC staff have determined that the issue with the Protected Environment has been resolved. Systems have remained accessible since the update earlier this afternoon. If you continue to encounter issues with a resource in the Protected Environment, please contact the CHPC at helpdesk@chpc.utah.edu. Thank you for your patience.

While we have identified the cause of the problems, and most services in the PE are available, individual systems may still have lingering problems due to the previous network loss to the file systems. If your particular service has issues, please, contact helpdesk@chpc.utah.edu.

Issues in the Protected Environment are attributable to packet loss. CHPC staff have stopped replication between the General Environment VAST and Protected Environment VAST, which significantly reduced the packet loss. Services appear to be responsive again. Logins and services in the PE should begin working. CHPC staff will continue to monitor the situation.

CHPC staff are continuing to investigate the issue. Based on user reports, this incident's impact is being updated to an outage rather than degraded performance.