CHPC - Issues loading Open OnDemand in the General Environment – Incident details

All systems operational

Issues loading Open OnDemand in the General Environment

Resolved
Major outage
Started 8 months agoLasted 1 hour 54 minutes

Affected

General Environment (GE)

Major outage from 2:10 PM to 4:04 PM

Open OnDemand

Major outage from 2:10 PM to 4:04 PM

Updates
  • Resolved
    UTC
    Resolved

    CHPC staff have restored a storage system that lost ethernet connectivity to service. Open OnDemand is responsive again. Thank you for your patience. If you continue to encounter issues, please contact us at helpdesk@chpc.utah.edu.

  • Investigating
    UTC
    Investigating

    CHPC staff are aware of an issue with access to Open OnDemand, ondemand.chpc.utah.edu, in the General Environment. We are investigating the cause of the issue. At this time, we believe the issue is related to a system that lost ethernet connectivity at 7:10 a.m. We will provide updates on this issue as we learn more.