CHPC - Issues with FastX licenses on July 1 – Incident details

All systems operational

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Issues with FastX licenses on July 1

ResolvedDegraded performance9 hours 59 minutes

Affected

General Environment (GE)

Degraded performance from 6:00 AM to 3:59 PM

HPC clusters

Degraded performance from 6:00 AM to 3:59 PM

Computational servers, independent of clusters

Degraded performance from 6:00 AM to 3:59 PM

Protected Environment (PE)

Degraded performance from 6:00 AM to 3:59 PM

HPC clusters

Degraded performance from 6:00 AM to 3:59 PM

Computational servers, independent of clusters

Degraded performance from 6:00 AM to 3:59 PM

  • ResolvedUTC

    The issue with FastX licenses has been resolved by the vendor. FastX sessions should now be functional again. If you encounter further issues, please contact the CHPC at helpdesk@chpc.utah.edu. Thanks again for your patience.

  • InvestigatingUTC

    The CHPC is aware that users connecting to Linux systems through FastX are receiving error messages related to the license. System administrators are working to correct the issue as quickly as possible and have contacted the software vendor. In the interim, we recommend using Open OnDemand (https://ondemand.chpc.utah.edu/ in the General Environment and https://pe-ondemand.chpc.utah.edu/ in the Protected Environment) or SSH to connect to CHPC systems. We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns about connecting to CHPC systems while FastX is unavailable, please contact the CHPC at helpdesk@chpc.utah.edu; we'd be happy to help.