CHPC - Open OnDemand (ondemand.chpc.utah.edu) under heavy load; consider using ondemand-class.chpc.utah.edu – Incident details

Group- and project-specific websites (hosted on VMs) experiencing major outage

Open OnDemand (ondemand.chpc.utah.edu) under heavy load; consider using ondemand-class.chpc.utah.edu

Resolved
Degraded performance
Started about 2 months agoLasted 7 days

Affected

General Environment (GE)

Degraded performance from 10:30 PM to 3:01 PM

Open OnDemand

Degraded performance from 10:30 PM to 3:01 PM

Updates
  • Resolved
    UTC
    Resolved

    Open OnDemand is responsive again. If you encounter any issues, please don't hesitate to contact the CHPC at helpdesk@chpc.utah.edu.

  • Identified
    UTC
    Identified

    The CHPC has received reports of issues connecting to ondemand.chpc.utah.edu. The Open OnDemand server in the General Environment is currently under heavy load from the aggregate of user sessions. A second server, ondemand-class.chpc.utah.edu, is available to use if you are encountering issues with the primary Open OnDemand server. We apologize for the inconvenience.