CHPC - Issues with connections to CHPC-hosted websites and virtual machines from outside of the University of Utah network – Incident details

All systems operational

Issues with connections to CHPC-hosted websites and virtual machines from outside of the University of Utah network

Resolved
Major outage
Started 25 days agoLasted 171 hours 50 minutes

Affected

Applications and infrastructure

Major outage from 1:00 PM to 4:50 PM

Group- and project-specific websites (hosted on VMs)

Major outage from 1:00 PM to 4:50 PM

Updates
  • Resolved
    UTC
    Resolved

    Please contact helpdesk@chpc.utah.edu if you notice any continued connectivity issues to CHPC services.

  • Update
    UTC
    Update

    Some virtual machines and associated websites or services are now accessible following an emergency change request. Others remain inaccessible from outside of the University of Utah network and will likely be available following our campus partners' scheduled maintenance and planned implementation of firewall rules tonight.

  • Identified
    UTC
    Identified

    Campus partners plan to update firewall rules during scheduled maintenance tonight. In anticipation of the firewall rule changes, CHPC network administrators proactively submitted exception requests. We expect the requested exceptions to take effect with tonight's updates, which should resolve most access issues, though some systems may experience service disruptions or remain unavailable. We will address issues as quickly as we can. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    The CHPC team is aware of issues with connections to some CHPC-hosted infrastructure, including virtual machines and associated websites and web services, from external networks. This is related to changes to University of Utah firewall rules, not CHPC infrastructure, and network and system administrators at the CHPC are in communication with campus partners to resolve issues as quickly as possible. Where feasible, we recommend connecting to the University of Utah VPN to access systems and services that are affected by firewall changes. We recognize that this may not be feasible for systems open to the public or collaborators at other institutions, and we are working to resolve access issues with our campus partners. Thank you for your understanding and patience.