CHPC - Issues with Narwhal (Windows server in Protected Environment) on September 24 – Incident details

All systems operational

Issues with Narwhal (Windows server in Protected Environment) on September 24

Resolved
Partial outage 50 %
Started 17 days agoLasted 1 hour 2 minutes

Affected

Protected Environment (PE)

Partial outage from 4:57 PM to 6:00 PM

Windows servers

Partial outage from 4:57 PM to 6:00 PM

Updates
  • Resolved
    UTC
    Resolved

    The narwhal server is available again; the system ran out of memory and needed to be rebooted. We recommend moving new Protected Environment projects to the pe-rds01 server, described at https://www.chpc.utah.edu/documentation/guides/pe-windows-servers.php. If you have any questions or concerns, please don't hesitate to reach out to the CHPC at helpdesk@chpc.utah.edu.

  • Investigating
    UTC
    Investigating

    The CHPC is aware of issues with the Narwhal server, which are a result of excessive load on the system. We recommend using pe-rds01 (see https://www.chpc.utah.edu/documentation/guides/pe-windows-servers.php#pe-rds01 for details) while Narwhal is inaccessible. Thank you for your patience.