CHPC - Status Page

Group- and project-specific websites (hosted on VMs) experiencing major outage

Issues with connections to CHPC-hosted websites and virtual machines from outside of the University of Utah network
  • Update
    UTC
    Update

    Some virtual machines and associated websites or services are now accessible following an emergency change request. Others remain inaccessible from outside of the University of Utah network and will likely be available following our campus partners' scheduled maintenance and planned implementation of firewall rules tonight.

  • Identified
    UTC
    Identified

    Campus partners plan to update firewall rules during scheduled maintenance tonight. In anticipation of the firewall rule changes, CHPC network administrators proactively submitted exception requests. We expect the requested exceptions to take effect with tonight's updates, which should resolve most access issues, though some systems may experience service disruptions or remain unavailable. We will address issues as quickly as we can. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    The CHPC team is aware of issues with connections to some CHPC-hosted infrastructure, including virtual machines and associated websites and web services, from external networks. This is related to changes to University of Utah firewall rules, not CHPC infrastructure, and network and system administrators at the CHPC are in communication with campus partners to resolve issues as quickly as possible. Where feasible, we recommend connecting to the University of Utah VPN to access systems and services that are affected by firewall changes. We recognize that this may not be feasible for systems open to the public or collaborators at other institutions, and we are working to resolve access issues with our campus partners. Thank you for your understanding and patience.

99% - uptime

Homepage and documentation - Operational

100% - uptime

Portal - Operational

100% - uptime

License servers (commercial software) - Operational

100% - uptime

Group- and project-specific websites (hosted on VMs) - Major outage

96% - uptime

Helpdesk platform - Operational

100% - uptime
100% - uptime

HPC clusters - Operational

100% - uptime

Open OnDemand - Operational

100% - uptime

Windows servers - Operational

100% - uptime

Virtual machines (VMs) - Operational

100% - uptime

Computational servers, independent of clusters - Operational

100% - uptime

Storage systems - Operational

100% - uptime

Data Transfer Nodes (DTNs) - Operational

100% - uptime
100% - uptime

HPC clusters - Operational

100% - uptime

Open OnDemand - Operational

100% - uptime

Windows servers - Operational

100% - uptime

Virtual machines (VMs) - Operational

100% - uptime

Computational servers, independent of clusters - Operational

100% - uptime

Storage systems - Operational

100% - uptime

Data Transfer Nodes (DTNs) - Operational

100% - uptime

Slack - Operational

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