CHPC - Issues with access to CHPC Portal, including forms and user management features – Incident details

All systems operational

Issues with access to CHPC Portal, including forms and user management features

Resolved
Degraded performance
Started 26 days agoLasted 27 hours 51 minutes

Affected

Applications and infrastructure

Degraded performance from 5:42 PM to 9:34 PM

Portal

Degraded performance from 5:42 PM to 9:34 PM

Updates
  • Resolved
    UTC
    Resolved

    The CHPC Portal is now accessible from outside the University of Utah network following an emergency change to campus firewall rules implemented by our partners. This is not an all-clear message for all virtual machines, websites, or services typically served outside of the university network; some systems remain inaccessible. Please see details and updates on other systems at https://uofu-chpc.instatus.com/cmu4efy1t006g0wph8k8j4ypc.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of issues with connections to the CHPC Portal and how it may relate to University of Utah campus network policy changes that began yesterday. If you encounter issues with the CHPC Portal or other CHPC-managed services, we recommend connecting to the University of Utah VPN, which may resolve network-related issues. Thank you for your patience.