CHPC - Notice history

98.42% uptime

Homepage and documentation - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Portal - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

License servers (commercial software) - Operational

99.98% uptime
Aug 2026 · 100.0%Sep · 99.93%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Group- and project-specific websites (hosted on VMs) - Operational

92.13% uptime
Aug 2026 · 100.0%Sep · 76.13%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Helpdesk platform - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026
100.0% uptime

HPC clusters - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Open OnDemand - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Windows servers - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Virtual machines (VMs) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Computational servers, independent of clusters - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Storage systems - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Data Transfer Nodes (DTNs) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026
99.96% uptime

HPC clusters - Operational

99.81% uptime
Aug 2026 · 99.83%Sep · 99.59%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Open OnDemand - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Windows servers - Operational

99.98% uptime
Aug 2026 · 100.0%Sep · 99.93%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Virtual machines (VMs) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Computational servers, independent of clusters - Operational

99.94% uptime
Aug 2026 · 99.83%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Storage systems - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Data Transfer Nodes (DTNs) - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2026
Sep 2026
Oct 2026

Slack - Operational

Notice history

View current status

Oct 2026

OCT5
Critical security Linux OS update on Monday, October 5
CompletedMaintenance25 hours 6 minutes
  • Update
    October 06, 2026 at 3:13 PMUTC
    Update
    October 06, 2026 at 3:13 PMUTC

    The system-wide downtime has been completed successfully. Critical security patches addressing multiple vulnerabilities (CVEs) have been applied. The General Environment clusters, Protected Environment cluster, standalone servers, and virtual machines are now available. Partitions have been released from their reservations, and the sys branch and app repo finished syncing to the Protected Environment overnight. If you notice any outstanding problems, please let us know at helpdesk@chpc.utah.edu. Thank you for your patience with the downtime.

  • Completed
    October 06, 2026 at 3:06 PMUTC
    Completed
    October 06, 2026 at 3:06 PMUTC

    All CHPC services are back in operation, if you see any outstanding issue, please, let us know at helpdesk@chpc.utah.edu.

  • Update
    October 06, 2026 at 1:51 PMUTC
    Update
    October 06, 2026 at 1:51 PMUTC

    The app repo in the Protected Environment has been synced. The CHPC storage team is removing the prior version at /scratch/general/pevast/app-repo-ORIGSL. The updated version is available at /scratch/general/pevast/app-repo.

  • Update
    October 06, 2026 at 1:51 AMUTC
    Update
    October 06, 2026 at 1:51 AMUTC

    The kingspeak cluster has been returned to service.

  • Update
    October 06, 2026 at 12:07 AMUTC
    Update
    October 06, 2026 at 12:07 AMUTC

    The redwood cluster in the Protected Environment has been returned to service.

    Please note: The team at the CHPC is syncing files to the app repo—a directory used to store large, common files like large language model weights, bioinformatics reference databases, and protein-folding models—in the Protected Environment. This involves a transfer of tens of terabytes of data and will take some time. We are releasing the reservation on redwood now to allow researchers to begin submitting jobs again, but some software may not work as expected until the transfer is complete. If you use software like (including, but not limited to) AlphaFold and similar structural prediction tools, inference engines such as Ollama or vLLM with common models, cryo-EM processing tools, or alignment or sequencing tools that rely on large datasets, common files may be temporarily inaccessible while the sync is taking place (which may take on the order of 10 hours). There is a temporary directory, available at /scratch/general/pevast/app-repo-ORIGSL, with the prior contents of the app repo (before the sync began) if you need to access such files in the immediate future. This directory is temporary and will be removed when the sync of the app repo has finished. Accordingly, you may need to update your scripts to both (a) use the temporary location now and (b) return to the standard location once the sync has finished.

  • Update
    October 05, 2026 at 11:52 PMUTC
    Update
    October 05, 2026 at 11:52 PMUTC

    The narwhal, beehive, and pe-rds01 Windows servers in the General and Protected Environments have been returned to service.

    The Citadel environment (including Linux and Windows systems) has been returned to service.

  • Update
    October 05, 2026 at 10:32 PMUTC
    Update
    October 05, 2026 at 10:32 PMUTC

    The notchpeak cluster has been released; thank you for your patience. The CHPC team is continuing work on other clusters.

  • Update
    October 05, 2026 at 8:41 PMUTC
    Update
    October 05, 2026 at 8:41 PMUTC

    The lonepeak and granite clusters have been released from maintenance and are available for use. CHPC system administrators are continuing work on other clusters. We appreciate your patience as we work to update systems and bring them back online.

  • In progress
    October 05, 2026 at 2:00 PMUTC
    In progress
    October 05, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 22, 2026 at 9:55 PMUTC
    Planned
    September 22, 2026 at 9:55 PMUTC

    Center for High Performance Computing (CHPC) will be undergoing a system-wide downtime on Monday, October 5th. This maintenance will impact the General Environment clusters, Protected Environment clusters, standalone servers and virtual machines. The sys branch and app repo in the GE and PE may be effected. If you have one of the websites on www.misc or www.cgi you may also be impacted.

    We are performing this downtime to apply critical security patches addressing multiple CVEs. Protecting your user data and research is our highest priority, making these updates essential to maintaining a secure environment for everyone.

Sep 2026

Issues with Narwhal (Windows server in Protected Environment) on September 24
ResolvedPartial outage1 hour 2 minutes
  • Resolved
    UTC
    Resolved

    The narwhal server is available again; the system ran out of memory and needed to be rebooted. We recommend moving new Protected Environment projects to the pe-rds01 server, described at https://www.chpc.utah.edu/documentation/guides/pe-windows-servers.php. If you have any questions or concerns, please don't hesitate to reach out to the CHPC at helpdesk@chpc.utah.edu.

  • Investigating
    UTC
    Investigating

    The CHPC is aware of issues with the Narwhal server, which are a result of excessive load on the system. We recommend using pe-rds01 (see https://www.chpc.utah.edu/documentation/guides/pe-windows-servers.php#pe-rds01 for details) while Narwhal is inaccessible. Thank you for your patience.

Issues with connections to CHPC-hosted websites and virtual machines from outside of the University of Utah network
ResolvedMajor outage171 hours 50 minutes
  • Resolved
    UTC
    Resolved

    Please contact helpdesk@chpc.utah.edu if you notice any continued connectivity issues to CHPC services.

  • Update
    UTC
    Update

    Some virtual machines and associated websites or services are now accessible following an emergency change request. Others remain inaccessible from outside of the University of Utah network and will likely be available following our campus partners' scheduled maintenance and planned implementation of firewall rules tonight.

  • Identified
    UTC
    Identified

    Campus partners plan to update firewall rules during scheduled maintenance tonight. In anticipation of the firewall rule changes, CHPC network administrators proactively submitted exception requests. We expect the requested exceptions to take effect with tonight's updates, which should resolve most access issues, though some systems may experience service disruptions or remain unavailable. We will address issues as quickly as we can. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    The CHPC team is aware of issues with connections to some CHPC-hosted infrastructure, including virtual machines and associated websites and web services, from external networks. This is related to changes to University of Utah firewall rules, not CHPC infrastructure, and network and system administrators at the CHPC are in communication with campus partners to resolve issues as quickly as possible. Where feasible, we recommend connecting to the University of Utah VPN to access systems and services that are affected by firewall changes. We recognize that this may not be feasible for systems open to the public or collaborators at other institutions, and we are working to resolve access issues with our campus partners. Thank you for your understanding and patience.

Issues with access to CHPC Portal, including forms and user management features
ResolvedDegraded performance27 hours 51 minutes
  • Resolved
    UTC
    Resolved

    The CHPC Portal is now accessible from outside the University of Utah network following an emergency change to campus firewall rules implemented by our partners. This is not an all-clear message for all virtual machines, websites, or services typically served outside of the university network; some systems remain inaccessible. Please see details and updates on other systems at https://uofu-chpc.instatus.com/cmu4efy1t006g0wph8k8j4ypc.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of issues with connections to the CHPC Portal and how it may relate to University of Utah campus network policy changes that began yesterday. If you encounter issues with the CHPC Portal or other CHPC-managed services, we recommend connecting to the University of Utah VPN, which may resolve network-related issues. Thank you for your patience.

Aug 2026

Previous

Aug 2026 to Oct 2026

Next